Frequently Asked Questions

Find quick answers about orders, sizing, shipping, tracking, returns, refunds, and support. If you don’t see what you need, email [email protected] and we’ll help.

Orders

How do I place an order?

Add your items and sizes to cart, proceed to checkout, and complete payment using an available method. You’ll receive an order confirmation by email.

Can I change or cancel my order?

We process orders quickly. If you need to update the size, address, or cancel, contact us as soon as possible at [email protected]. We’ll do our best if the order has not shipped yet.

I entered the wrong shipping address. What should I do?

Email us immediately with your order number and the correct address. Once an order ships, we may be unable to reroute it. If a package returns to us due to an incorrect or undeliverable address, we can reship after confirmation; a new shipping fee of $6.99 may apply.

What if an item goes out of stock after I order?

If an item becomes unavailable, we’ll notify you and issue a refund for that item.

Sizing & Fit

How do I choose the right size?

Check the size chart on each product page and compare it with your measurements. If you’re between sizes, consider how you prefer your fit (more fitted vs. more relaxed) and the garment’s fabric/stretch noted in the description.

Do you offer fit advice?

Yes—email us with the item name, your chest/waist/hip measurements, height, and typical size in similar brands. We’ll share a recommendation based on the specific product cut.

Shipping & Delivery

How much is shipping?

Standard shipping is $6.99 per order.

How long will delivery take?

Typical timelines are below. Times may extend slightly during peak periods or severe weather.

Where do you ship?

We ship to most addresses within our service area. Enter your full address at checkout to confirm availability.

Tracking

How do I track my order?

As soon as your order ships, you’ll receive an email with a tracking link. You can check status anytime from that link.

My tracking shows delivered, but I didn’t receive it.

• Check with household members, neighbors, or your building manager.
• Look for delivery notices or safe-drop locations.
• Allow 24 hours; occasionally carriers pre-scan deliveries.
• If it still hasn’t arrived, email us with your order number.

My tracking hasn’t updated.

Tracking can take up to 48 hours to show movement. If there’s no update beyond that, contact us and we’ll review with the carrier.

Returns & Exchanges

How do I start a return?

Email [email protected] with your order number, item(s), and reason for return. We’ll reply with next steps and return instructions.

What condition must items be in?

• Unworn and unwashed
• In original packaging with tags attached
• Free of odors, stains, and damage

For health and hygiene reasons, certain items may be ineligible once opened. Our team will confirm eligibility before you ship a return.

Who covers return shipping?

We’ll confirm return shipping options during your request. In most cases, original shipping fees (including the $6.99 standard shipping) are not refundable unless we made an error or the item is confirmed defective.

Can I exchange for a different size?

The fastest way is to place a new order for the size you want and request a return for the original item. This ensures availability while your return is processed.

Refunds

When will I receive my refund?

After we receive and inspect your return, approved refunds are issued to your original payment method. Processing typically takes 3–5 business days on our end; your bank or payment provider may take an additional 3–10 business days to post the funds.

How will my refund be issued?

To your original payment method whenever possible (e.g., credit/debit card, PayPal, Stripe, or Airwallex). We’ll email you once the refund is processed.

What if my item is defective or incorrect?

Contact us with photos and your order number. After verification, we’ll make it right with a replacement or refund.

Payments & Security

What payment methods do you accept?

We accept major credit/debit cards, PayPal, Stripe, and Airwallex.

Is checkout secure?

Payments are processed by trusted, encrypted payment providers. We do not store full card details on our servers.

Support

How do I contact customer service?

Email [email protected]. Include your order number, photos (if relevant), and a brief description so we can assist quickly. We aim to respond within 1 business day.

At-a-Glance Timelines

If you still have questions, we’re here to help: [email protected].