Refund Policy

We aim to make refunds clear and straightforward. This page explains when refunds are approved, how they are issued, how long they typically take, and how shipping charges are handled.

When we issue refunds

Situation	Refund Eligibility	Shipping Charge ($6.99)
Order canceled by you before it ships	Full refund	Refunded
We cancel because an item is unavailable or cannot be fulfilled	Full refund	Refunded
Package lost in transit and we cannot replace	Full refund upon investigation	Refunded
Wrong, defective, or damaged item received	Refund or replacement after review	Refunded if our error
Change of mind or fit issue (if a return is approved)	Refund of item price after inspection	Not refunded
Undeliverable or refused delivery due to customer-provided address issues	Refund of item price when returned to us (if in resellable condition)	Not refunded

All returns and refunds must be authorized by our support team before you send any item back. Unauthorized returns may be refused.

How refunds are issued

• Refunds are sent to the original payment method: PayPal, credit/debit card (via Stripe), or Airwallex.
• We cannot issue refunds to a different card, account, or in cash.
• If a partial refund applies (for example, for one item in a multi-item order), only the applicable item(s) and eligible shipping portion will be refunded as outlined above.

Processing and timing

We begin processing refunds once a cancellation is confirmed or, for returns, after items are received and inspected.

Step	Timeframe	Notes
Refund approval and issuance by us	1–3 business days	Starts after cancellation confirmation or return inspection
Bank/processor posting (credit/debit via Stripe)	3–10 business days	Varies by bank and country
PayPal	Instant to 3 business days	Timing depends on your PayPal funding source
Airwallex	3–10 business days	Varies by issuing bank

Shipping charges

• The standard shipping fee is $6.99.
• Shipping is refundable if you cancel before shipment, if we cancel, or if there is a confirmed loss or error attributable to us.
• For customer-choice returns (if approved) or undeliverable/ refused shipments due to address issues, the shipping fee is not refundable.

Partial refunds and adjustments

• If a returned item is not in original condition (e.g., worn, washed, missing tags or packaging), we may decline the refund or issue a partial refund at our discretion after inspection.
• Any approved deductions will be clearly itemized in your refund confirmation email.

How to request a refund

1. Email [email protected] with your order number and a short description of the issue. For wrong/defective/damaged items, include clear photos of the product and packaging.
2. Wait for authorization and instructions. Do not send items back without approval.
3. Pack the item securely and follow the instructions provided by our team (return address and any reference code will be shared in the approval email).

If you have questions at any point, contact [email protected] and we’ll help you through the process.